LVN Nurse Consultant

Job Title: LVN Nurse Consultant (Telephonic)Job Description The Nurse Consultant provides telephonic support to patients and caregivers to promote safe, effective, and consistent adherence to prescribed therapies. In this role, you conduct inbound and outbound calls, assess patients’ medication use, identify potential issues such as missed doses or side effects, and collaborate with caregivers or facility staff to resolve barriers to treatment. You document each interaction with exceptional accuracy, follow strict quality and compliance standards, and contribute to a high-performing, audit-driven care team. Responsibilities

• Conduct high-volume inbound and outbound telephonic outreach to patients, caregivers, and nursing facility staff to support medication adherence and therapy initiation.
• Explain therapy instructions clearly and verify that patients are taking medications as prescribed, identifying missed doses, skipped doses, double doses, or other adherence issues.
• Engage with patients and caregivers to ensure they are getting started on therapy, not experiencing unaddressed issues, and understand how to use their medication safely.
• Communicate with charge nurses and staff in nursing homes or similar facilities to gather accurate patient information and support coordinated care.
• Document all calls thoroughly and accurately using established templates, ensuring that every interaction meets strict documentation and quality requirements.
• Maintain a high level of accuracy (targeting 98% or higher) in documentation and call handling to prevent errors such as misdosing, incorrect adherence assessment, or incomplete records.
• Participate in daily and weekly quality audits, respond constructively to feedback, and adjust practices as needed to meet or exceed performance standards.
• Prioritize tasks effectively in a fast-paced environment, managing a daily call volume that typically ranges from 50 to 70 calls.
• Demonstrate a professional telephonic presence, including clear, empathetic communication and active listening on every call.
• Adapt quickly to processes, systems, and protocols, achieving proficiency in workflows and expectations within the first 90 days.
• Collaborate closely with a small, supportive team, contributing to a culture of accountability, continuous improvement, and shared goals.
• Comply with all organizational policies, procedures, and contract requirements, understanding that adherence to quality standards is critical to maintaining the program.

Essential Skills

• Active compact licensure as an LPN/LVN
• Previous experience in telephonic nursing, case management, utilization management, or a call center–based healthcare role.
• Strong telephonic communication skills, including a professional, clear, and empathetic phone presence.
• High level of attention to detail, particularly in documentation and data entry.
• Proven ability to work with strict documentation standards and quality audits.
• Ability to multitask effectively while managing a high volume of calls.
• Strong computer literacy, including comfort navigating multiple systems and templates during calls.
• Ability to learn quickly and take initiative, with an expectation of becoming fully proficient within approximately 90 days.
• Comfort working in a metrics-driven, quality-monitored environment with frequent feedback.

Additional Skills & Qualifications

• Experience in medical case management or utilization management in a healthcare setting.
• Prior work in a mail order pharmacy, health plan, or similar telephonic support environment.
• Experience in call center operations within healthcare or pharmacy services.
• Experience communicating with caregivers, nursing homes, and charge nurses about patient care.
• Ability to remain calm, organized, and focused under pressure and high call volumes.
• Openness to coaching, frequent feedback, and continuous performance improvement.
• Strong problem-solving skills to identify adherence barriers and escalate concerns appropriately.

Work Environment This is a remote role, supporting mail order pharmacy–related setting, focused on telephonic patient support. The schedule is Monday through Friday, with standard daytime shifts such as 8:00 a.m. to 5:00 p.m. or 7:30 a.m. to 4:30 p.m. The position involves handling approximately 50 to 60 calls per day in a structured, metrics-driven environment with regular quality assurance reviews and call monitoring. You will use computer-based systems, templates, and documentation tools throughout the day, and you will work closely with a small, collaborative team in a professional office setting. Job Type & Location This is a Contract to Hire position based out of Dallas, TX. Pay And Benefits The pay range for this position is $29.00 - $29.00/hr. Requirements Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on May 8, 2026. Diversity, Equity & Inclusion At Actalent, Diversity And Inclusion Are a Bridge Towards The Equity And Success Of Our People. DE&I Is Embedded Into Our Culture Through

• Hiring diverse talent
• Maintaining an inclusive environment through persistent self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Ensuring growth opportunities for our people

Actalent is an equal opportunity employer. About Actalent Actalent is a global leader in engineering and sciences services. For more than 40 years, we’ve helped visionary companies advance their goals. Headquartered in the United States, our teams span 150 offices across North America, EMEA, and APAC—with four delivery centers in India led by 1,000+ extraordinary employees who connect their passion with purpose every day. Our Bangalore, Hyderabad, Pune, and Chennai delivery centers are hubs of engineering expertise, with core capabilities in mechanical and electrical engineering, systems and software, and manufacturing engineering. Our teams deliver work across multiple industries including transportation, consumer and industrial products, and life sciences. We serve more than 4,500 clients, including many Fortune 500 brands. Learn more about how we can work together at actalentservices.com.